Client Care: What makes your customer service so good or not so good?

Do you go out of your way to make sure your clients are happy with your goods or services?

Have you ever thought of doing surveys with your clients to get their feedback?

People love providing feedback when they are asked. Find out where you rank in things with your clients.

To me treating your customers as if they are like family is the key – that way you build your relationship with your clients and make long lasting friendships.

Here are some different articles to check out.

https://www.salesforce.com/products/service-cloud/best-practices/important-customer-service-skills-list/

https://www.helpscout.com/blog/customer-service-skills/

The 34 Most Important Customer Service Skills You Need To Have

https://www.forbes.com/sites/christopherelliott/2018/07/11/these-companies-have-the-best-customer-service-heres-why/?sh=6347948fb80a

I think of my customers as if they are my grandma and I help them with the same patience and compassion that I would her.

Questions to Ponder:

Do you have the right people front facing your clients?

Survey your clients to see if they view your customer service skills the same way you do.

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