Customer Service: How well do you relate to your clients?

Questions to Ponder:

When you go out to a restaurant, store, gas station, or deal with different cashiers- any service related position, what do you notice about them?

Do you remember certain ones better? Do you go to that place again, knowing that the service will be superior to other places?

Do you notice you start building a relationship with some of these service providers?

What keeps you going back? What makes you ask for a specific person?

Whatever it is that keeps you going back, knowing that you will have good service, a smile, a good conversation – think about what it is in particular that interests you.

Are you doing that with your clients?

So going back to the first question, how do you relate to your clients?

Are you memorable?

Do you have an ongoing relationship / friendship with your clients that you continually build on?

Do you have fun with them?

Remember, it’s not about what you are selling, it is about selling yourself, being honest with your client and truly helping them, even if they don’t buy from you – why because next time they will. They will remember your honest help and will come back.

Be relatable, be memorable, be a friend, be honest - be real!

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